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Status Page

System Status

Monitor GlyphNet service health and uptime.

Current Status

All Systems Operational

For real-time status updates, visit status.glyphnet.io (opens in a new tab)

Service Components

ComponentStatusUptime (30d)
API (api.glyphnet.io)Operational99.98%
Verification EngineOperational99.97%
Knowledge GraphOperational99.99%
AuthenticationOperational99.99%
DashboardOperational99.95%

Response Times

Current average response times:

EndpointAvg LatencyP95 Latency
/v1/verify95ms180ms
/v1/harm/detect65ms120ms
/v1/usage15ms35ms
/v1/keys20ms45ms

Scheduled Maintenance

No scheduled maintenance at this time.

Maintenance Windows

Regular maintenance windows (if needed):

  • Time: Sundays 02:00-04:00 UTC
  • Impact: Brief periods of elevated latency
  • Notification: 48 hours advance notice via status page

Incident History

January 2024

January 15, 2024 - Elevated Latency

  • Duration: 23 minutes
  • Impact: Verification requests experienced 2-3x normal latency
  • Cause: Traffic spike from new customer onboarding
  • Resolution: Auto-scaling triggered, capacity increased

January 8, 2024 - API Errors (Resolved)

  • Duration: 7 minutes
  • Impact: 5% of requests returned 500 errors
  • Cause: Database connection pool exhaustion
  • Resolution: Connection pool limits increased

December 2023

December 22, 2023 - Partial Outage (Resolved)

  • Duration: 15 minutes
  • Impact: Verification endpoint unavailable
  • Cause: Deployment issue with new release
  • Resolution: Rollback to previous version

Subscribe to Updates

Get notified of incidents and maintenance:

  1. Status Page: status.glyphnet.io (opens in a new tab) - Subscribe via email
  2. RSS Feed: https://status.glyphnet.io/feed.rss
  3. Twitter: @glyphnetstatus (opens in a new tab)
  4. Webhooks: Configure in your dashboard

Health Check Endpoint

Check API health programmatically:

curl https://api.glyphnet.io/health

Response:

{
  "status": "healthy",
  "version": "1.2.0",
  "timestamp": "2024-01-20T12:00:00Z"
}

SLA

GlyphNet provides the following Service Level Agreements:

PlanUptime SLASupport Response
FreeBest effortCommunity forums
Starter99.5%48 hours
Professional99.9%24 hours
Enterprise99.99%1 hour

SLA Credits

If uptime falls below SLA:

Monthly UptimeCredit
99.0% - 99.9%10%
95.0% - 99.0%25%
< 95.0%50%

To request credits, contact support@glyphnet.io with your account details.

Reporting Issues

If you experience issues not reflected on the status page:

  1. Check status.glyphnet.io (opens in a new tab) for known issues
  2. Try your request again after 30 seconds
  3. If issues persist, contact support@glyphnet.io with:
    • Your request_id from the response
    • Timestamp of the issue
    • Error message received
    • Your API key prefix (first 8 characters)
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